Client Agreement and Notices

This section contains important information. Please read these documents carefully.

Your Annual Reports

• About Your Reports (234 KB) *New*
• A Guide to Your Annual Reports (10 MB) *New*

ShareFile

• ShareFile Instruction Manual (654 KB)
• ShareFile FAQs (130 KB)

Your Account

• Client Agreement (3 MB)
• Relationship Disclosure (1 MB) *updated*
• Conflicts of Interest Policy
• Opening Your Retail Account (2.42 MB)
• Ensuring Your Investments Are Right for You (315 KB)
• Privacy and the Protection of Personal Information *updated*
• Managed Accounts - Allocation of Investment Opportunities (137 KB)
• Risk Disclosure Statement (Exchange Contracts) (23 KB)
• Strip Bonds and Strip Bond Packages Information Statement (60 KB)
• A Guide to Your Statement of Account (441 KB)
• Agent for Service Information (138 KB)
• Administration Fees and Service Charges (88 KB)

Keeping You Informed (Regulatory Disclosure)

• Financial Consumer Protection Framework - Effective June 30, 2022 (148 MB)
  
• Explanation to Clients - Client Response Form 54-101F1 (140 KB)
• Explanation of the Limitation of Benefits Article and Treaty Statement (15 KB)
• Trading of Canadian Listed Securities - Best Execution Procedures (157 KB)
• Institutional Trade-Matching Statement (137 KB)
• How Safe Are Your Investments? (150 KB)
• About the Canadian Investor Protection Fund 
• How IIROC Protects Investors (1.4 MB) 

Resolving Account Complaints

• Making a Complaint: A Guide for Investors (683 KB)
• How Can I Get My Money Back? A Guide for Investors (422 KB) 
• Resolving Client Complaints or Other Concerns (138 KB) 

If you have any questions, please contact your Odlum Brown Investment Advisor or Portfolio Manager.